Logging time
From NetMusician Wiki
Request Tracker (RT) is software installed on NetMusician designed to help track time spent on projects, in tracking and archiving correspondence with clients, and in keeping track of work performed on specific projects.
RT can be accessed here.
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Resetting your login password
You can change your login password by clicking on Preferences, entering a replacement password, and clicking on Save Preferences at the bottom of this page.
Main menu
To modify or append to an existing ticket (i.e. project), click on this ticket within your personalized listing from the main menu. To create/open a new ticket, select this option via the "New ticket in" button located in the upper right hand corner.
Logging time
Logging time for a new ticket
Click on the Show details link, and add your time spent to the "Time Worked" field. Click on Show basics field to provide a detailed summary as to how this time was spent, what was accomplished, etc.
When creating a new ticket, set the requestor to the client's email address. This will ensure that they receive email notifications about updates to the ticket. If you wish to attach a note that is not visible to the requestor, you can do so by attaching a "comment" to the ticket - comments are only visible to those granted permissions to view comments.
Adding time to an existing ticket
After opening ticket, simply click on Reply and add your time to the "Worked" field. Be sure to provide a detailed summary as to how this time was spent, what was accomplished, etc.
Email options
When creating a ticket, by adding your email address to the "CC" or "Admin CC" fields, you will receive email notification whenever this ticket is updated, a comment is made, etc. If you wish to handle all your correspondence via email without having to use this web interface, do this. "Admin CC" is equivalent to a blind carbon copy (Bcc) in email, meaning that the requestor will not see that you have been included in the correspondence, while "CC" ensures that they will.
Upon receiving replies, as long as the subject of the email (which will contain a unique ID number for this ticket) and sender address is left intact, simply replying to this email like you would any others will append your email to the ticket, and thus prevent you from having to reply to email using the web interface.
Your shared mailbox
Within your NetMusician email, you should find a shared mailbox called username_projects, where "username" is your NetMusician username. Within this folder is an archive of all your RT correspondence. You can reply to tickets right out of this folder without having to use the RT web interface.
Closing/resolving tickets
Click on resolve within an open ticket to resolve this ticket. From this page (which looks virtually identical to the standard "Reply" page), the ticket status can be set as "resolved", "stalled", and a number of other options within the "Status" drop down menu. Use this as your personal to-do list, resolving tasks/tickets that have been completed. An archive is kept of all resolved tickets.
